–A message to all of our guests–
These are challenging times, now more than ever it is important for you to know where you stand financially and flexibly when booking your next alpine holiday with us. To feel safe when booking we have prepared fair and flexible booking terms for your peace of mind. Please read through this page detailing our current booking and operating conditions in light of the current circumstances.
If you have any queries or want to know more about our chalets please get in touch by phone or email. We look forward to hearing from you.
Our Covid Cancellation Terms
If the Client wishes to cancel his stay at a Property, in principle no refund will be issued to the Client. The Agency will systematically recommend a travel insurance policy be contracted by the Client in order to cover for a possible cancellation of stay. A Client will also be liable for any charges incurred by the Agency in cancelling any special requests already booked by the Client.
However, in the event of a health crisis (similar to the recent “Covid 19” crisis), if confinement measures are put in place at the national level and / or at the level of the Haute-Savoie department, and / or at the level of the commune of Chamonix Mont-Blanc/Megève, and are such that the Client is unable to travel and get to the Property, the following conditions will then apply:
a. In the event of a cancellation request sent by the Client to the Agency more than 30 (thirty) days before the start date of a booking, the Client may then request from the Agency a full refund of the sums paid for the rental or accept a postponement of his stay for a maximum period of twelve (12) months under the same pricing conditions already concluded;
b. In the event of a cancellation request sent by the Client to the Agency 30 (thirty) days or less before the start date of a booking, no refund will then be made to the Client by the Agency. However, the Agency will offer the Client a postponement of his stay for a maximum period of twelve (12) months under the same price conditions already concluded.
However, in the event of a health crisis (similar to the recent “Covid 19” crisis), if confinement measures are put in place at the national level and / or at the level of the Haute-Savoie department, and / or at the level of the commune of Chamonix Mont-Blanc/Megève, and are such that the Client is unable to travel and get to the Property, the following conditions will then apply:
a. In the event of a cancellation request sent by the Client to the Agency more than 30 (thirty) days before the start date of a booking, the Client may then request from the Agency a full refund of the sums paid for the rental or accept a postponement of his stay for a maximum period of twelve (12) months under the same pricing conditions already concluded;
b. In the event of a cancellation request sent by the Client to the Agency 30 (thirty) days or less before the start date of a booking, no refund will then be made to the Client by the Agency. However, the Agency will offer the Client a postponement of his stay for a maximum period of twelve (12) months under the same price conditions already concluded.
Safety measures
Cleaning
All of our properties will be cleaned and disinfected thoroughly before your arrival according to the Covid-19 guidelines.
Housekeeping will not be included as standard unless otherwise requested.
Service
Optionally instead of our standard personal chalet tour this can be replaced with a comprehensive virtual tour to limit contacts as per government guidelines.
Detailed chalet & activity manuals as well as online resources will be enhanced to ensure that you continue to make the most of your stay with us in Chamonix or Megève or Saint Gervais.
