TERMS & CONDITIONS
TERMS OF THE AGREEMENT:
1. The Property is rented on the basis that the Client will have sole occupancy for the Period.
2. The Client always undertakes to respect the maximum number of persons that can be accommodated in the rented property, and agrees not to have more persons resident during the rental period unless expressly authorized by the Operator. An additional bed(s) may be requested by the Client from the Operator but this request must be made at least 7 (seven) days before arrival. This request will be satisfied by the Operator to the extent possible, i.e. if this (these) bed(s) is/are available for booking. In any case, even taking into account the additional bed(s) possibly provided by the Operator to the Client, the maximum capacity of the chalet must not be exceeded, unless this has been discussed with the Operator before arrival and expressly authorised by the Operator.
3. The Client shall agree to confirm to the Operator the exact composition of his group: the number of adult(s) (from 18 years old), the number of child(ren) (aged 2 to 18 years old) and the number of infant(s) (aged 0 to 2 years old) and understands that the price indicated is on this basis. In the case of a fully-catered stay, the Operator reserves the right to modify the total rental amount due by the Client if the number of guests making up the group changes. The Operator also reserves the right to cancel the reservation if the number of guests has increased to a number greater than the maximum capacity of the Property or in the event of a substantial change in the composition of the group. In the case of a self-catered stay, if the Client decides to hire staff (such as a chef, hostess, etc.) himself, he undertakes to inform the Operator of this arrangement and will disclose the name(s) of the staff in question. The Operator reserves the right to veto the staff in question and in this case, the Client undertakes to look for another person or to consult the Operator for the required service.
4. Regular check-in time on day of arrival is 4:00pm (four pm) and check-out time on day of departure is 10:00am (ten am). Different times can be arranged on an exceptional basis and should be discussed prior to arrival.
5. The Client shall vacate the premises at the expiration time and date of this agreement.
6. Check-out procedure & return of damage deposit: on the day of departure, the Operator will inspect the Property with the Client. If any damage has been caused, the Operator will send an invoice for repair / replacement of missing items within 2 (two) weeks from departure date to the Client. The amount showing on the invoice will then be deducted from the Security Deposit and the remaining balance will be returned to the Client. If the amount showing on the invoice is greater than the Security Deposit, an additional invoice will be sent to the Client for payment. The Client agrees to pay this invoice within 10 (ten) days of reception of the invoice.
7. Access to the premises: the Client agrees to permit the Operator and all persons authorised by him with or without workmen at all reasonable times upon reasonable prior notice to enter and view the conditions of the said premises and forthwith to execute all repair, decoration and maintenance works or replacements required to be done. In case the Property is listed in the market for sale, the Client also agrees to permit the Operator to access the premises upon reasonable prior notice with the agent and their client. The Operator undertakes to do his best to avoid such viewing during the Client’s stay and will communicate with the Client if this arises.
8. During his stay, the Client will peacefully use the rented Property and the furniture and agrees to respect the following rules:
– Use the premises only in a prudent and lawful manner,
– Maintain the Property and all its furniture in good condition, and return the Property in a good state of cleanliness,
– He undertakes to be careful when transporting / moving luggage in and out of the property so as not to damage the surfaces (walls and floors),
– He undertakes not to move or remove the furniture and to keep it in the places and places where he found it when he moved in,
– He undertakes to use household appliances only for the uses for which they are intended,
– He also undertakes to dispose of all waste / rubbish generated during the Rental Period in an appropriate manner: he undertakes to throw it in the trash in the reserved bins as well as in the urban areas provided for this purpose. The Client is also requested not to leave any waste outside for long periods of time, in order to avoid attracting wild animals.
– He accepts that no outdoor shoes (including ski boots) are worn inside the chalet.
End-of-stay cleaning is included in the rental price and the Client understands and accepts that the normal number of hours to clean the Property is specific to the Property (number of hours +/- 1 hour). When returning the chalet to the Operator, if the state of cleanliness is such that the number of hours required to clean the Property is greater than the number of hours defined above, the additional number of hours will be charged at a rate of €40 + VAT (20%) per hour and debited from the security deposit. The Tenant shall also be liable for any damage or loss that may occur during the Rental Period in the Property of which he has exclusive use and accepts that any damage caused will give rise to a deduction from the security deposit.
9. The Client understands that the multiple decorative and art objects, including light fixtures, various textiles, crystals and other forms of decoration and art (“The Decoration”) are an integral part of the Property. The Client undertakes to take care of The Decoration during the duration of his stay and not to move or damage it. The Client understands and accepts that the amount of damage caused to The Decoration will be invoiced and deducted from the security deposit and that any repair or replacement proving necessary and of an amount greater than the security deposit will be the responsibility of the Client.
10. In general, no animals or pets of any kind are to be brought onto the premises unless previously discussed and expressly authorised by the Operator. When / if relevant, the Client agrees that animals or pets are not allowed on furniture and that any deep cleaning required as a result of not respecting this rule will be at the Client’s expense and subtracted from the Security Deposit. In the rare cases when the Client brings a pet along without previously discussing with the Operator, and having requested and obtained the Operator’s authorisation, the Operator reserves the right to terminate the current agreement and request the Client to leave the Property immediately (in this case no refund will be granted to the Client). The Operator also reserves the right to bill the Client an amount of EUR 70 + VAT (20%) / day / pet for additional cleaning and the Client agrees that this amount be subtracted from the Security Deposit.
11. The Client shall not sublet the property.
12. The Client shall behave in a civilised manner and shall be good neighbours respecting the rights of the surrounding property owners. The Client shall not create noise or disturbances likely to disturb or annoy the surrounding property owners. Creating a disturbance of the above nature shall be grounds for immediate termination of this agreement and Client shall then immediately vacate the premises. Quiet hour starts at 10 PM and outdoor noise should be kept to a minimum.
13. The Client agrees that smoking is strictly prohibited inside the premises, including doorways and garages. This includes smoking cigarettes, cigars, pipes or any other smoking device. This policy is in place to mitigate (i) the irritation and known health effects of second-hand smoke; (ii) the increased maintenance, cleaning, and redecorating costs from smoking; and (iii) the increased risk of fire from smoking. The Client understands and agrees not to smoke within the premises nor to allow their invited guests to do so. If in breach of this clause, the Client will be responsible for the reasonable costs of rectification of any damage (including, but not limited to, stains, burns, odours, and removal of debris) caused and/or for any appropriate cleaning, fumigation etc. The Client acknowledges that in order to remove odour caused by smoking, the Operator may need to have carpets, drapes, curtains etc. cleaned professionally or replaced and the premises may require repainting regardless of when these items were last cleaned, replaced, or repainted. Failure to respect this rule will also result in a fine of EUR 500 to be deducted from the Security Deposit. Smoking is however permitted outside the home, on the balcony / terrasse and in the garden, provided that no cigarette butts or any other traces of litter or tobacco are left behind.
14. The Client is cautioned that the chalet is equipped of a fireplace and that this constitutes a potential source of danger to the house and to himself. The Client agrees not to throw any material in the fireplace other than the normal combustible materials used to light up a fire. The Client also agrees not to leave the fireplace running while away from the chalet.
15. Swimming pool (when relevant, i.e. if the chalet is equipped with a hot tub): When using the swimming pool, the Client acknowledges that there is a certain health risk associated with this facility and agrees to use at their own risk. No children under the age of 10 permitted in the swimming pool at any time without adult supervision.
16. Sauna and/or steam room (when relevant, i.e. if the chalet is equipped with a sauna and/or a steam room): when using the sauna or the steam room, the Client acknowledge that there is a certain health risk associated with those facility and agree to use at their own risk. No children under the age of 10 permitted those facilities at any time without adult supervision. While the sauna and or the steam room are not in use, the Client agrees to turn all equipment off.
17. Hot Tub (when relevant, i.e. if the chalet is equipped with a hot tub): when using the hot tub, the Client acknowledge that there is a certain health risk associated with this facility and agree to use at their own risk. No children under the age of 10 permitted in hot tubs at any time without adult supervision. The Operator has sanitised, refilled and replenished chemicals in the tub prior to the Client stay and agree to maintain the conditions of the tubs throughout the Client stay; The Client is cautioned not to stand on the hot tub cover (hot tub covers are for insulation purposes and are not designed to support a person or persons). While the hot tub is not in use, the Client agrees to leave the cover on so the hot tub will stay warm.
18. The Client and Client’ Guests shall hereby indemnify and hold harmless the Operator against any and all claims of personal injury or property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss. Client expressly recognizes that any insurance for property damage or loss which the Operator may maintain on the property does not cover the personal property of Client, and that Client should purchase their own insurance for Client and Guests if such coverage is desired.
19. If the Client wishes to cancel his stay at the Property, a refund of 50% will be granted to the Client up to 60 (sixty) days prior to the arrival date. Within 60 (sixty) days prior to the arrival date, the booking is no longer cancellable and in this case, no refund will be issued to the Client. The Operator recommends that a travel insurance policy be contracted by the Client in order to cover for a possible cancellation of stay. The Client will also be liable for any charges incurred by the Operator in cancelling any special requests already booked by the Client.
However, in the event of a health crisis (similar to the Covid 19 crisis), if confinement measures and / or travel restrictions are put in place at the national level and / or at the level of the Haute-Savoie department, and are such that the Client is unable to travel and get to the Property, the following conditions will then apply:
a. In the event of a cancellation request sent by the Client to the Operator more than 30 (thirty) days before the start of the Rental Period, the Client may then request from the Operator a full refund of the sums paid for the rental or accept a postponement of his stay for a maximum period of 12 (twelve) months under the same pricing conditions already concluded;
b. In the event of a cancellation request sent by the Client to the Operator 30 (thirty) days or less before the start of the Rental Period, no refund will then be made to the Client by the Operator. However, the Operator will offer the Client a postponement of his stay for a maximum period of 12 (twelve) months under the same price conditions already concluded.
For the avoidance of doubt, the following conditions will not be considered as acceptable to justify a request of refund or postponement:
– If one or several member(s) of the Client’s group is/are tested positive for the Covid 19 and as a result the Client decides not to travel,
– if a quarantine period is implemented in the Client’s country of residence and is such that it renders the returning of the Client more difficult than initially anticipated.
20. In the unlikely event that the Operator has to amend the Client’s reservation, the Client will have the right to cancel the holiday and, in such circumstances, will receive a full refund. If such amendment occurs during the Period, the Operator will pay the Client a pro rata refund for any part of the holiday which, due to amendment made by the Operator, cannot be taken.
21. Client shall use the property for legal purposes only and other use, such as but not limited to, illegal drug use, abuse of any person, harbouring fugitives, etc.; shall cause termination of this agreement with no refund of rents or deposits.
22. The property has several fire extinguishers installed throughout the chalet. The fire extinguishers are fully charged at last inspection. It is the duty of the Client to inform thr Operator immediately, should the fire extinguisher become less than fully charged. Client agrees to use the fire extinguisher only for true emergencies.
23. The Property has fire alarms installed and they are believed to function properly at the time of rental. Client will notify Operator without delay if a fire alarm “chirps” or has a low battery condition. Client is advised that there is no carbon monoxide detector on the property and accepts the risk involved in not having one.
24. Client shall see to their own security while in the property by locking doors, windows, ski locker room door, etc. when it’s prudent to do so.
25. Cable TV is provided and service level has been chosen by the Operator. No refund of rents shall be given for outages, content, lack of content, or personal preferences with regard to cable TV service.
26. A high speed wireless internet is provided where possible as a convenience only and is not integral to the agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to internet service.
RELEASE & WAIVER OF LIABILITY AND INDEMNITY AGREEMENT:
1. In consideration for being permitted to enter the Property for vacation rental, the Client, for himself/herself, his/her personal representatives, guests, children, heirs, and next of kin, acknowledges, agrees, and represents that he/she has or will immediately upon entering, and will continuously thereafter, thoroughly inspect such areas and his/her continued presence constitutes an acknowledgment that he/she has inspected house, deck and entire property and he/she finds and accepts such areas as being safe and reasonably suited for the purposes of his/her use, and he/she further agrees and warrants that if, at any time, he/she feels anything to be unsafe, he/she and all guests will immediately leave the area and advise the Operator. THE CLIENT hereby RELEASES, WAIVES, DISCHARGES AND COVENANTS NOT TO SUE the Operator personally and his representatives, all for the purposes herein referred to as “releasees”, from all liability to the Client, guests, representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or demand thereof on account of INJURY to the person(s) or property or resulting in DEATH of the Client or guests, whether caused by negligence of the releasees or otherwise while in or upon the area.
2. THE CLIENT hereby AGREES TO INDEMNIFY AND SAVE AND HOLD HARMLESS the releasees from any loss, liability, damage, or cost they may occur due to their presence in or upon the area and whether caused by the negligence of the releasees or otherwise.
3. WARNING: Use of hot tub, sauna, steam room and/or fireplace carries risk that may result in serious injury or death, and unsupervised use by children is prohibited.
4. Elderly persons, pregnant ladies, infants and anyone subject to heart disease, diabetes, low or high blood pressure, strokes, epilepsy or similar afflictions should not enter or use the sauna, steam room and hot tub alone and without consulting their physician. Never use any of that equipment under the influence of drugs or alcohol. If you are taking medication of any kind, or being treated for any illness, consult your physician prior to use of those equipment. THE CLIENT hereby ASSUMES FULL RESPONSIBILITY FOR RISK OF BODILY INJURY, DEATH OR PROPERTY DAMAGE due to the negligence of the releasees or otherwise while in or upon area. THE CLIENT hereby certifies that he/she and guests (they) have adequate insurance to cover any injury, illness or damage that may be caused or suffered while in or upon area, or else agrees to bear the costs of such damage or injury.
5. The Client further expressly agrees that the foregoing release, waiver and indemnity agreement is intended to be as broad and inclusive as is permitted by law and that if any provision is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect. Any dispute, controversy or claim arising out of or related to this Agreement or the interpretation of this Agreement shall be settled by arbitration in accordance to United Kingdom Law.
6. THE CLIENT HAS READ, UNDERSTANDS THE RISKS, AND VOLUNTARILY SIGNS THE RELEASE AND WAIVER OF LIABILTY AND INDEMNITY AGREEMENT, and further agrees that no oral representations, statements, or inducements apart from the foregoing written agreement have been made.
